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The casino asked him for documents for verification and after he sent those, he received an update from them. It stated that his account was one of the fake accounts that their system detected and was created automatically with randomly generated names and addresses in order to take an advantage of their promotion.
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Ruth became a devoted player because she really liked the various games and the bonus that the casino had to offer.
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Jessica's account was permanently closed without any relevant reason provided by the casino. Jessica from Germany was a devoted player of the casino with a verified account and only a good experience.
After some time, her account was blocked and she was asked to verify some information via phone call. Even though her account was successfully verified, it was still blocked.
The casino declared that their fraud management reviewed her account again and all the details of her case confirmed that it should stay blocked.
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Sundeep was accused by the casino of a duplicate account without any valid proof. The casino asked him for some documents for verification and informed him that they would have to use a different payment method for a payout than he used for the deposit, the wire transfer.
When all Sandeep's documents were provided to the casino, they accused him of a duplicate account. Sundeep disagreed and said that it was the casino who was making up false accusations.
There is no further information on this case. Show 6 similiar complaints with black points in total. Delayed payment, status unknown.
The casino denied the player's withdrawal without any reason given. The casino declined the player's withdrawal without any relevant reason.
There is no update on this case ever since. The player's account was closed including with his funds without a relevant proof.
Elliso, from Marocco, had been a devoted player of the casino for about two years. The withdrawal was delayed and later on, they closed his account with all the funds he had there.
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